ENSURING MAXIMUM CONFIDENTIALITY AND PRIVACY

At Desert Springs Bottled Water Co., LLC, we place great value on your privacy and its protection. We believe the issue of privacy and security of information forms the core of our online relationship with you and every customer who purchases our products and services via our Website. Our objective is to ensure that maximum confidentiality and privacy is maintained at all times and to the greatest degree possible.

Following is an overview of our Privacy Policy and how information about you, your company and your account is collected, managed and protected.

• We will never give or sell personal or confidential information about you, your company or your account to any third party not affiliated with your transaction except as required by law, or necessary to provide the services requested by you, or as requested and authorized by you to do so.

• We will make your personal information available to those individuals, business partners and third parties who must have access to it in order to meet your needs.

• We will employ security technologies and best business practices to protect your personal information from disclosure or theft.

• We will provide the means for you to maintain control over your personal information and its removal from our database.

If you ever feel that Desert Springs is not adhering to a strict Privacy Policy or is in some way compromising the integrity or security of your personally identifiable information, please contact Desert Springs Tammie Williams (owner).

How We Collect and Use Information About You and Your Account

To best meet your needs and provide the highest possible level of customer service, we need information. When you register with Desert Springs browse our Online Catalog, place an Online Order, or otherwise access our Website, we collect and store information including your name, title, company, shipping and billing addresses, phone number, fax number, email address, login ID, password, product selections, credit or other payment information, Uniform Resource Locator (URL), Internet Protocol (IP) address, and other demographic and profile data necessary to enable our business relationship. This information has only one purpose—to assist us in providing you with high quality, efficient and personalized services while making your use of our Website faster and easier.

We use the information collected only for the purposes of registering you as a Desert Springs customer, enabling you to access secure areas of our Website, processing and fulfilling your orders, informing you of your order status, and certain other functions. This information is strictly confidential and is shared only among those people and entities that require it in order to meet your business needs.

You Are Responsible for Protecting Information and Systems on Your Premises

Some information about your company and your packages may be stored in shipping systems located on your premises. If you are concerned about the security of information in these systems you should secure it by activating passwords and using physical access controls. When these systems (hardware or software) are provided by
Desert Springs we provide tools to facilitate these efforts to safeguard your information.

Security—Your Secrets Are Safe With Us

Through the use of tools such as secure servers, passwords, firewalls, Secure Socket Layers (SSL), encryption and security software, your personally identifiable information is safeguarded to the maximum extent possible. We take every measure necessary to ensure that your information, including credit transactions and order fulfillment activity, is protected from loss, misuse, alteration or theft while under our control—both online and off-line.

Example: while on a secure page, such as our Order Form, you’ll note a security message at the bottom of the screen in Web browsers such as Netscape Navigator and Microsoft Internet Explorer. This means that all information and activity is secure from outside observation or access. If you have specific questions about Security in the Desert Springs Website, please send an email to Desert Springs , Tammie Williams (owner).
 

E-mail & Your Opt-Out Option

From time to time, we may send you email messages about site updates, or other information of special interest to you. However, if you prefer to ease your email load or just aren’t interested in the information, you can opt-out of our email program by simply following the “unsubscribe” instructions contained in each email message.

Correcting, Updating or Deleting Your Personal Information

From time to time, it may become necessary for you to alter the personally identifiable information we have about you or your account (a new zip code, phone number, title, etc.). We have established simple ways for you to correct, update or remove your personal data. This can be accomplished online at our Web site by clicking on “Contact Us” and filling out a new profile form provided on the Current Customer page. In the comments area, state the need to update or delete your personal file. For modifications to your account set-up, contact your Account Manager.

Website Data Theft Contingency Plan

Desert Springs Bottled Water Co., LLC utilizes the Internet to provide a variety of features to our customers. In the course of conducting business functions via the Internet, we store data related to those functions within our systems.

To protect the sensitive data that belongs to our customers, we have implemented a number of processes. These processes include, but are not limited to, encrypting data and utilizing Secure Hypertext Transfer Protocol (HTTPS).

In the event that our processes fail to prevent the theft of sensitive data, we will undertake the following:
 

• Customers that may be impacted by any data theft will be notified.
   

• Notification that data has been compromised will be given to the vendor bank within 4 hours of the Electronic Commerce Specialist obtaining this knowledge.
   

• At the request of the customer, we will place on record the contact information for any impacted financial institution (i.e. credit card issuer) and notify said institution within the same time frame as given above.
   

• We will communicate to the customer whatever information may aid their efforts to prevent data theft from causing harm to their organization. This may include an estimate of the number of records, End-Users, or accounts involved.
   

• Following any event that involves compromised data, we will collect feedback from the impacted customers. This feedback will be used to adjust this process to better serve our customers in any future event.
   

• In the event that a customer notices unusual activity that they suspect may be related to the Electronic Commerce functions of Desert Springs, they are urged to provide this information to the Information Technology Director at Desert Springs, twilliams@desertspringsbottledwater.com. Please do not hesitate to contact us.